Q5 Networks

Kari’s Law Act Signed Into Law

Jim — Tue, 10 Jul 2018 16:50:14 +0000

The Kari’s Law Act – a Bill to connect 911 calls without prefix, was signed into law requiring businesses that make, install or operate multi-line phone systems, like those in hotels and office buildings, to ensure their phones directly connect 911 calls to emergency centers. Its enactment coincided with the 50th anniversary of the first-ever 911 call.

The law is named in honor of Kari Hunt Dunn, a Texas woman killed by her estranged husband in 2013 at a hotel. Dunn’s nine-year-old daughter tried to call 911 from the hotel phone during the incident, but couldn’t reach emergency services because the phone system required guests to dial 9 to reach an outside line.

The law is part of a multi-pronged push from the telecom industry, lawmakers and the Federal Communications Commission to improve 911 service in hotels and office buildings amid rapid changes in telephony and location-tracking technology, such as internet-based phones, cellular calls, and GPS. The law applies to all phone systems manufactured, imported, sold, leased, or installed at least two years from the law’s passage.

Phone service providers also plan later this year to propose to the FCC a new measurement standard that will transmit to first responders which floor a 911 call is coming from

When Redundancy is Good

Rachel — Mon, 12 Mar 2018 16:05:49 +0000

As more and more businesses can no longer deny the ROI Calculations involved in a Cloud Based telephone system, one hidden benefit they should also consider is redundancy. A proprietary telephone system has a single point of failure. If a component fails, it usually involves a very timely and expensive repair, whereas a Cloud based system has built in redundancy. For example, Q5 Cloud Solutions utilize Quad Redundancy, that is, four points of recovery. Should the primary entry point into the cloud fail to connect, there are three other avenues that insure a successful connection. Call Routing, Auto Attendants, Voicemail Boxes are all supported by this redundant technology, something a Proprietary System Infrastructure model cannot equal without great expense. Since Quad Technology exists in the Cloud in multiple locations, the risk of a catastrophic event is exponentially reduced. Should something disastrous happens to your business – fire, flood, theft, etc., a Cloud Based telephone system by Q5 Networks will continue to provide your business seamless service.

Company Missing Calls?

Rachel — Sun, 11 Mar 2018 16:04:39 +0000

One of the most important challenges in any business is to monitor and maintain call flow efficiency. Q5 Networks provides the tools to make managing all of your calls easier.

Startups – Start Smart

Rachel — Sat, 10 Mar 2018 16:02:53 +0000

Traditional business phone systems have been an unavoidable expense for startup companies. Q5 Networks provides an affordable, easy to use and scalable solution, allowing your system to grow along with your business.