If you are a Q5 Networks customer, and would like access to additional documentation in regards to administration through the Q5 Performance portal, please send an email to support@q5networks.com so that we can convert your account to a tenant admin role.

If you have forgotten your Q5 Link crendentials, you can request a password reset at the link below. https://stretto.cloudprovisioning.com:18082/userportal/ Click on “I forgot my password” Provisioning username and email address will be your email address. A temporary password will be provisioned, a...

Opening In Separate WIndow The GUI only updates when it is open. While the extension GUI is open, it waits for CTI input continuously. Due to this, there is typically a slight delay for the GUI to update the current state when it is first opened. For heavy use scenarios, it is recommended to open t...

Placing a phone call Click on any phone number on a web page. The click to call application was originally developed to allow tel: links on web pages to be redirected to a Grandstream desk phone. Their is also a feature of the extensions called "Scrape" that when enabled identifies phone numbers on...

You will need the admin login to enable this action. If you are a q5performance customer, then this should be enabled by default during onboarding. If not, please contact support. If you are not a q5performance user, and you have the admin credentials, use a web browser to navigate to the IP address...

CURRENT STATUS: CLOSED - RESOLVED 05/17/22 - SRTP encryption/decryption library instability has been traced as root cause of seeming random call drops. Maintenance has been performed to patch the encryption library platform wide. Incremental software maintenance was begun on 5/18/22 during normal ma...

GRP2634_GRP2624_GRP2614_GRP2613_GRP2612_GXP2135_GXP2130 https://q5files.com/q5/gs/images/Blank_320x240_GRP2634_GRP2624_GRP2614_GRP2613_GRP2612_GXP2135_GXP2130.jpg Blank_320x240_GRP2634_GRP2624_GRP2614_GRP2613_GRP2612_GXP2135_GXP2130.jpg GRP2616_GRP2615_GXP2170_GXP2160_GXP2140 https://q5files.com/q5/...

In order to use the advanced CTI integration, your phone needs to have Affinity enabled. See https://www.q5networks.com/wiki/viewtopic.php?f=23&t=61 Once it is enabled on the phone, and all other options have been set and SAVED, click the " Request Auth " Button. image.png This will send an authoriz...

image.png Phone IP: IP address of your phone CTI Connection: Used for advanced CTI integration configuration for phones that support Affinity. see https://www.q5networks.com/wiki/viewtopic.php?f=23&t=58 Password: Administrator, or User password of your phone. For q5 performance customers this will ...