Post
by administrator » Mon Jun 13, 2022 9:29 am
Placing a phone call
- Click on any phone number on a web page.
- The click to call application was originally developed to allow tel: links on web pages to be redirected to a Grandstream desk phone.
- Their is also a feature of the extensions called "Scrape" that when enabled identifies phone numbers on web sites and converts them to tel: links allowing you to click to dial those numbers as well.
- Dialing on the extension GUI
- Launch the extension GUI by clicking on the Q5 icon on the extensions section of your browser. You can also pin it to the address bar by clicking the pin icon on the right.
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- Once the GUI is open, you can either enter the phone number using your keyboard in the "Enter number..." field, or use your mouse to dial the number on the keypad. To send the call, press the Green "Send" button.
Answering a phone call
- When you receive a phone call, the state icon will change to a bell and the status will show as Ringing
- To answer the call, click the Green "Answer" button. You can also reject the call by clicking the red "refuse" button
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Call Handling
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End Call
- Hang up an active call by clicking the red "End" button.
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Hold Call
- Place a call on hold by clicking the Orange "pause/hold" button.
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- Retrieve a held call by clicking the Orange "unhold" button.
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Transfer Call
- Transfer a call by clicking the Green "transfer" button.
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- The active call will be placed on hold for transfer.
- Enter the number of the transfer target into the Enter number field.
- For a BLIND transfer, click the Green transfer button again
- For an ATTENDED transfer, click the Green "Dial" button.
- Once the other party answers, announce the caller.
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- To complete the transfer, click the Green transfer button again.
- To return to the original caller, first disconnect from the transfer target. Next you will need to press the resume softkey on the physical phone. This is a limitation of the phone itself, as it no longer associates the "unhold" action with the original call.
Conference Call
- While connected to the first caller, click the Green "Conference" button.
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- Enter the number of the second party into the "Enter Number..." field, and click "Send"
- Once the second party answers click the Green "Conference" button again.
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Opening In Own WIndow
- The GUI only updates when it is open and active. While the extension GUI is open, it polls the phone for state every second continuously.
- Due to this, there is typically a slight delay for the GUI to update the current state once it is opened.
- For heavy use scenarios, it is recommended to open the extension GUI as it's own window to keep the state sync accurate and timely.
- In order to do this, there is an "open in separate window" icon in the upper right hand corner.
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