While phone is on hook
- Dial number you wish to dial.
- Press the “Send” Key to activate speakerphone, or lift the handset.
- Press the “Speaker” button or lift handset.
- Dial the number you wish to call.
- After 4 seconds of no additional digits received the call proceeds .
While the phone is ringing
- To answer on the handset, lift the handset
- To answer on speakerphone, press the “Speaker” button, or the “Answer” soft key below the display.
While the phone is ringing, you can choose “Reject” by using the soft key at the bottom of the display. If you are not using Mobility, the caller is placed into your voicemail box. If you are using Mobility, the call will stop ringing on your desk phone, but will continue to ring on your Mobility destination.
Transfer a call
While on a call press the “Transfer” button.
Dial the desired transfer destination.
- If you wish to make a blind transfer, (the caller begins ringing the transfer destination), press “BlindTrnf” soft key.
- If you wish to make a supervised transfer, press the “Send” Key. When the destination party answers, announce the call, and press the “Transfer” button, or soft key to immediately connect the 2 parties. If the destination party does not wish to take the call, wait until they hang up. You can now retrieve the caller by pressing the line button, which will be blinking indicating a holding call.
You can bypass ringing the phone, and send the caller directly to the users voicemail box by performing a blind transfer to * (star) and the extension number.
Hold
Using hold places the call on hold on only your phone. To place a call on hold press the “Hold” button. While the call is on hold, you can make another call by lifting the handset, or selecting the “Speaker” button.
Retrieving calls from hold
- If you only have 1 call on hold, pressing the “Hold” button, pressing the blinking line button, or selecting the “Resume” soft key will pick the call back up.
- If you have multiple calls on hold, pressing the “Hold” button or the blinking line button will pick up the most recent call placed on hold. In order to select the specific call to pick up use the “UP” and “DOWN” buttons to select the specific call, and press the “Resume” soft key to connect back to the highlighted call.
Park buttons are system wide hold buttons. They are used to allow you to place a caller on hold, and have someone be able to pick the call up at another phone. To place a call on Park, while on the call, press an available “Park” button. To retrieve a call from Park, press the specific “Park” button. When a call is on Park, the corresponding button will be red on all phones.
Mobility
Mobility allows a call directed to your desk phone, to ring on your desk phone, and cell phone simultaneously. If configured, you have a button on your desk phone labeled “Mobility”. This button is used to indicate the current state of your mobility setting, and also allows you to turn it on, or off by pressing the button.
Set Mobility Phone Number
To set the mobile number used for Mobility, dial *6 followed by the mobile phone number. The system will read back the phone number to you.
Conference - You are able to hold up to a 5 way conference
While on a call, press the “Conference” button .
Dial the number and press “Send” to establish the second call.
Press the “Conference” button, or “ConfCall” soft key.
To add additional callers, repeat.
Redial
- Last Number Redial: To call back the last number you dialed, press the “Redial” soft key.
- Redial Menu: To access a list of recently dialed calls, press the “Send/Redial” button. Find the call in the list of Dialed calls, and press the “Dial” soft key. You can also just lift the handset, or press the “Speaker” button to Dial the selected number.
Selecting the “History” soft key, opens the call log for your phone. The call history is separated into categories which you can see across the top of the screen. The categories are “All, Answered, Dialed, Missed, and Transferred”. You can move between the categories by using the right and left arrow keys. In order to select the call, use the up and down arrow keys, and to call the party back press the “Dial” soft key, the “Speaker” button, or lift the handset.
Directory
The phone has a built in Directory accessible by pressing the “Contacts” button. It will automatically include the other users on your system. It can also contain external contacts. You can add them onto your phone by using the “New” soft key, or they can be added to the system directory to be accessible from all phones. Use the “UP” and “DOWN” buttons to select the desired contact. To call the contact, select the “Dial” soft key, press the “Speaker” button, or lift the handset. The top line in the Directory labeled “Search” allows for quickly filtering the directory entries. By default it is set for number entry. You can change it to Name, by selecting the “Quick” soft key and dialing a name using the keypad. Backspace is used by selecting “More” and pressing the corresponding digit (1).