You can download the Android Application from the Play Store here https://play.google.com/store/apps/deta ... voip&hl=en
You can download the iPhone Application from the Apple Store here https://itunes.apple.com/us/app/q5-link ... 32546?mt=8
You can change or recover your password at any time by navigating to the user portal at https://stretto.cloudprovisioning.com:18082/userportal/.
Logging In
The first time you open the app, you will be asked to log in. The log in process connects to the provisioning server and downloads all appropriate settings for your account.
Enter your email address and the password provided in the email, or if you have already changed it through the user password, use the new password.
Dial the phone number you wish to call. Contacts matching what you dial will begin appearing above the keypad.
You may either continue dialing and tap the send button, or tap the contact in the list.
When on a call, you can add a second call for conference, transfer, or any reason.
The first step is to put the current call on hold. Next tap the “+” add call button.
When you have multiple calls, there are additional/different options presented.
Contacts are listed alphabetically by first name.
They come from the local contacts stored on the smartphone (permissions must be granted to the app).
To call a contact, tap their name, then tap the number you would like to call, and select the call option.
The call history shows all incoming, outgoing and missed calls from and to the app along with the date/time of the most recent matching incident.
You can see a list of all incidents in memory by tapping the call.
You can also place a call from the history by tapping the handset icon to the right of the call info.
In order to stop receiving calls, or in some troubleshooting scenarios you will need to log out from the application. This is completed by going into the settings section, selecting the more icon, selecting “Log Out”.
First steps for troubleshooting issues with the Q5 Llink App on Android or iOS.
1. Log out of the app and log back in.
2. If problem persists restart your device.
3. If problem still persists uninstall and reinstall the app.
4. If issue is still occurring please let support@q5networks.com know so that we can look into it further. Typically we are going to need a log from the device. In order to get this to us you can go into the "Advanced Settings" enable "Verbose Logging" and select "Send Log" while, or shortly after the issue is occurring. We will receive the logs, and you will be given a reference number. Please send us a separate email and include the reference number along with a specific description of the problem so that we know what we are looking for in the logs.